At SoleFindr, we are committed to delivering your carefully selected footwear with efficiency and care. Our team processes all orders within 1-2 business days, ensuring your items are packed securely for their journey. Whether you've chosen rugged outdoor essentials or sophisticated indoor styles, each product is handled with attention to detail. We partner with trusted carriers to provide reliable delivery services tailored to your location and preferences.
Processing times may vary slightly depending on order volume, but most shipments depart our warehouse within 48 hours of purchase. Delivery durations are influenced by your geographic location and carrier performance. While we strive for prompt service, occasional delays due to weather or logistical challenges may occur. Rest assured, we monitor all shipments closely to minimize disruptions to your expected arrival window.
We offer transparent pricing with the following options:
Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+
During promotional periods, additional shipping discounts may become available. These will be clearly displayed at checkout.
Currently, we serve customers across North America and select European countries. Some remote areas may require extended delivery times or incur additional fees. Unfortunately, we cannot ship to certain destinations due to carrier restrictions or regulatory requirements. During checkout, our system will automatically verify if we can deliver to your address.
Once your order ships, you'll receive a confirmation email containing your tracking number and carrier information. This allows you to monitor your package's progress through every transit point. Our tracking portal provides real-time updates, including estimated delivery dates. Should you encounter any discrepancies in tracking information, our support team can assist with investigation.
While rare, delivery exceptions do occur. If your shipment exceeds the expected timeframe by more than 5 business days, please contact us at [email protected] with your order number. We'll immediately initiate a trace with the carrier and keep you informed throughout the resolution process. For confirmed lost packages, we'll prioritize replacement or refund options based on your preference.
International customers should be aware that cross-border shipments may be subject to customs clearance procedures. These government-imposed fees vary by country and are the responsibility of the recipient. We declare all packages accurately with detailed product descriptions and values to facilitate smooth clearance. For current duty rates, we recommend consulting your local customs authority before placing orders.
